Health Plan Specialist – AZ
Insurus Medicare Solutions is an insurance agency dedicated exclusively to helping Medicare beneficiaries find the plan that best suits their needs, all of our services are free of charge. Our company’s mission is simple, we believe in “Making Medicare Easier,” and everything we do revolves around this. Our company’s core values require that we treat everyone with care and integrity. Our values support a culture that is innovative, diverse, and quickly adapts to change.
A Health Plan Specialist (HPS I) is a caring and energetic individual passionate about serving seniors, understanding their healthcare needs and improving their quality of life. The services provided by an HPS result in increased access to care, financial savings and directly affect the lives of those they serve in a very positive way. The position is highly specialized and requires continuous training and certification on all plans INSURUS is contracted with.
An HPS I is expected to meet or exceed their monthly goals. The position is exciting and exposes you to a significant amount of time in the field developing enrollment opportunities and marketing in the community. You will develop personal relationships with doctors, medical offices, medical groups, and community leaders. You will serve your community, give back, provide excellence in service with heart, treat people with empathy, and connect with them. This role is crucial to the success of grassroots marketing campaigns and strategies for the agency. You will be responsible for executing your marketing plan and for adequately tracking your efforts and results for effectiveness.
An HPS embraces and lives the company’s mission, vision, and values. They walk the talk and are considered an integral part of the INSURUS family. They are crucial in the implementation of company‐ wide initiatives. As ambassadors of our brand promise “Excellence in Service with Heart,” they are tasked with delivering it at every encounter.
The following key duties and accountabilities ensure the critical success of this position:
8 hours per week are to be spent on lead generation with Management/HPS III oversight
8 hours per week are to be spent on lead generation on their own
Camps
Provider visits
Sales presentations
Community events (Health Fairs, Vaccination Drives, Covid Testing, Food Banks, etc.)
Grassroots marketing campaigns
Direct one on one engagement with seniors
Outbound calls to prospects and existing members using SIM
Any other activity that will generate leads
8 hours per week are to be spent on 1:1 sales appointments with Management or HPS III Oversight
6 hours per week are to be spent on 1:1 sales appointments on your own
Must properly update SIM daily for every customer or member interaction, appointment outcome, follow up calls, and other customer or member engagements
Will train and grow to possess expert‐level knowledge of all products that they represent
Must learn to create and consistently use an Insurus Medicare Solutions approved plan benefit comparison at every appointment
Develop strong time management skills to maximize 1:1 sales appointments
Must return calls to prospects and others within 24 hours
Will become highly skilled at presenting plan benefits in various settings such as In‐Home/In‐ Office/Field & Telephonic appointments
Will become highly skilled at completing paper and online enrollment applications on behalf of members
Must always use the CMS presentation checklist to conduct compliant Medicare sales presentations
Will be trained and must learn to qualify and actively assist prospects in applying into federal and state assistance programs
4 hrs per week will be spent on customer service & retention with Management or HPS III assistance
2 hrs per week will be spent on customer service & retention without oversight
All inquiries MUST be acknowledged and responded to within 24 hours of initial contact
Must be able to filter and prioritize requests to assign them to the appropriate party for a timely and positive resolution
Provide the highest quality of service with the overall goal of bringing peace of mind to our members in a caring and compassionate manner
Conduct regular communication with new and existing members using various methods to improve retention and generate referrals
Must properly update SIM daily for every customer or member interaction, appointment outcome, follow up calls, and other customer or member engagements
4 hours per week to be spent on other activities (training, webinar, ride‐along, mock presentations, and team meetings.)
This position requires constant training to gain the skills necessary to move to HPS II or III
HPS I must care and have the constant desire to learn, improve and grow
All team scheduled activities and company training are mandatory
Key success measures (outcomes) for this position: Qualitative and or Quantitative
Attendance and punctuality are expected for all team events and meetings
· Spends over 50% of their time in the field
Develops relationships with 2 to 3 Medical offices and actively works with them
Achieves monthly goal of 10 enrollments on month one
Achieves monthly goal of 20 enrollments on month two
Achieves monthly goal of 30 enrollments on month three
Month 4 onwards HPS must meet the minimum of 30 enrollments per month, not including AEP when goal changes depending on the opportunity
Will meet with Manager weekly to review progress
Will be evaluated by the Manager monthly and quarterly
Must meet a quarterly goal of 90 enrollments with no more than 10% re‐enrolls
After meeting the quarterly goal for two consecutive quarters and at Manager’s discretion, HPS I is eligible to be promoted to HPS II
EDUCATION AND WORK EXPERIENCE:
Current Life & Health Insurance License for their State
Must complete ALL certifications and testing within 30 days of employment
College preferred but not required
Sales experience
Customer service skills highly recommended
Bilingual skills
Reliable transportation and clean driving record
Background check required
Must have a positive attitude and exemplary attendance
Is expected to be a reliable and dependable team member
COMPENSATION & BENEFIT PACKAGE
Hourly Compensation
Bonus per enrollment
No renewals
Health benefits (after two months)
Sick Leave (Paid after 90 days)
Insurus Medicare Solutions 401K (immediate)
Vacation (accrual begins after one year)
At Insurus Medicare Solutions, you will discover a culture of service where you will be constantly challenged and presented with unlimited growth opportunities. You will need to be an empathetic, kind, goal‐oriented, resourceful, self‐starter, and flexible to succeed. You will be rewarded with a career filled
with purpose, where the work you do matters and makes a difference. If you have the heart to serve, want to do work that makes an impact, work in one of the largest sectors in our economy and grow, you have come to the right place.
Job Type: Full-time